• All watches on the website are available for international shipping.
  *Depending on the destination of your country, some countries might not be available to deliver. 
• FedEx or EMS will be used for delivery.
  *Some services might be not available due to the COVID-19
• REGALO vintage watches charge its customers the item and shipping fees only. Duty fees/import taxes are to be paid separately upon delivery in your country.

Our store provides worldwide services. 

Please feel free to contact us via the contact form below if you have any questions.

We accept Credit cards online (Visa/Master/Amex/Diners) or PayPal.

• Shipping method is EMS (Japan Express Mail Service) or FedEX.
• Tracking number will be provided, and insurance will cover if the item is damaged or lost in the shipping process.（The amount of payment depends on the shipping company.）
• We will ship within 1～2 business days after the confirm of payment.
• EMS is available from Monday to Saturday at 17 o'clock Japan time.
• Please note that it will take longer than usual to ship and arrive if it is on weekends.
• We always declare the full and accurate value on our shipping labels and invoices. Undervaluing is illegal and can be seen as tax evasion, so we adhere to the correct pricing to ensure legal compliance.

Please place the item you want in your cart, enter your address, then the shipping We ship via EMS (Japan Post) or FedEX.
(Import duties and taxes are not included in the item price or shipping fee.) 

FedEx approx.  3～10 days

EMS approx. 7～20 days

(Please note that the delivery may exceed the specified time frame due to the necessary customs clearance procedures.)

• Customs and other taxes are not included in the product price or shipping fee. These costs are at the buyer's expense and will be charged upon receipt.
• Please check with the customs in your country before you purchase how much these additional costs will cost.
• We may not be able to ship overseas due to customs or the shipping company.

• We have several shipping methods to offer. 
• Please check their delivery terms and proceed with the one that meets your requirements the most.
• We do not recommend inquiring with the carrier to perform an unattended delivery to"front door" in your address in order to avoid package loss.
• In case of loss, the carrier will not take any responsibility.

FedEx

-Delivery time and coverage
・It usually takes 3 -10 business days to deliver a package, which may vary from country to country.
Please note that customs procedures, Japanese holidays and natural disasters may affect delivery.

-Characteristics of the service
・Door-to-door, customs services.
・Import taxes and duties will be paid separately (if necessary).
・FedEx International Priority
・Online tracking with access to 24 hour shipping status and automatic updates of customers and consignees via email.
・If you don't receive the package for a few days, it will be returned.
(If the product is returned to our shop, we will ship it again. In that case, you will be responsible for the return shipping costs. Items can not be returned.)
・Guaranteed in case of loss or damage (up to 100,000 yen) and package tracking is available.


EMS

-Delivery days and delivery range

EMS usually delivers within 7 to 20 business days.

Customs clearance procedures, Japanese national holidays, and natural disasters may affect delivery.

-Service Details

Door-to-door, customs clearance service.

Import taxes and duties are charged separately (if required).

(Depending on the country, you may need to pick up your package at your local post office. Please contact your local post office for details.)

If the item is not received for several days, we will return the item.

(If the item is returned to us, we will ship it again. The customer will be responsible for the returning shipping costs. No returns will be accepted.)

Delivery status can be tracked online 24 hours a day, with automatic email notification to the customer and consignee.

In some countries, you may be required to pick up your package at the local carrier's office.

Guarantee in case of loss or damage (against the product price) and tracking of your package is available.

About warranty and return policy

・We guarantee against natural breakdown of the movement caused by normal use for a period of one year.

(Only when approved by our designated watch repairer.)

(Excluding watches repaired by the manufacturer.)

( When receiving the warranty, the customer is responsible for the shipping costs to and from our store.)

・All parts are sold as pictured and as described in the description. We highly recommend you to read the product description carefully and request a more detailed description if you need before ordering.

・Due to store policy, orders cannot be cancelled or refunded.

・Due to the use of online translation tools, product descriptions may contain incorrect information. If you need, we suggest you contact us for more detailed information before proceeding with your order to avoid any problems.

About delivery

・If damage is found, please send us a photo of the damage along with the inside and outside of the package, and we will file a damage claim with the shipping company within 2 days of delivery.

About order

Q. I would like to place an order.
A. Please see our Shopping Guide.

Q. How much is the customs duties?
A, You will be charged customs duty when you receive your watch.

Customs duty rates vary from country to country, so please contact your country's customs office.

Q. When and how should I pay the customs duty?
A. Customs duties may be paid to the shipping company when you receive your package, or you may have to pay them directly to customs.

Details depend on your location, so please check with your preferred shipping company.

Q. Can I cancel my order?
A. Due to store policy, orders cannot be cancelled. To avoid problems, we strongly recommend you to carefully check the condition and description of the part or request additional information before placing your order.

Q. Why is shipping not available in my country?
A. The shipping company may not be able to arrange delivery to your country.


About payments

Q. Are all taxes included in the total?
A. The total price includes only shipping and merchandise. Import duties are not included because they are paid in your country. For more information, please contact your local customs office.


Q. I have a problem with my order. Can you check if it is in stock?
A. All items listed online are in stock unless they are marked "sold out."

There may be a problem with your Internet connection, so we suggest you try again after a few minutes.

Otherwise please submit a screenshot of the problem and describe the steps that are causing the problem.

Other

Q. Does the price include shipping and import duties?
A. The prices shown on the product pages do not include shipping charges and import duties. Shipping charges are paid additionally at the time of order, while import duties are paid at the time of shipment to your country.

Q. I don't understand the description box, how should I clarify it?
A. Some parts of our website use an automatic online translation tool and may require some clarification. So please contact REGALO Vintage Watch for clarified information.

Q. How do I request additional photos or item details?
A. If you have any questions, please feel free to contact us. Before placing an order, please inquire about the condition of the item, fitting, additional photos, etc. Please note that we cannot accept cancellations after purchase.

Q. Is the item price and shipping cost negotiable?
A. Due to store policy, it is not negotiable.

Q. Shipping costs are not listed on the product page. Please give me an estimate.
A. We can only proceed with your order if shipping to your country is available online. However, there may be system errors, so please feel free to contact us.

Q. Can I change the shipping procedure?
A. As a general rule, the selected shipping method cannot be changed.