Commitment to products

Regalo vintage watch stock and sell watches that are only in great condition. Since we deal with watches that have been manufactured for more than 30 years, we check the small to large parts before performing maintenance. 

Commitment to products

We believe that the most important criteria for the vintage watches we handle are that we can continue to provide repairs in the future and that we can steadily source parts for many years to come.

Of course, good design and condition are important, but we also place importance on what happens after the sale.

We want our customers to enjoy their vintage watches for a long time after they receive them.
We will continue to sell only products that can be repaired.

And the key points for purchasing are:

"The watch is in good overall condition"
"Parts that can be arranged in the future"

"A watch that is so appealing it moves the heart."
It is our commitment to procure the following.

The purchased watches are disassembled into parts,
Check the condition of the machine and exterior in detail.

After that, the watch is overhauled (cleaned, reassembled, and parts replaced), the case is polished and re-plated, and a leather strap that matches each watch is selected and attached.

When machine parts need replacing, we use genuine parts to carry out repairs.

After the overhaul, we check the operation for a few days before selling the product.

In this way, the vintage watches we sell are restored to their original beauty through the beautiful design that only vintage watches can offer and the excellent craftsmanship of modern artisans.

We strive to sell vintage watches in good condition, however some may show signs of damage due to aging.

We have photos and a description of each item's condition on the product page on our website.

The product photos are of high resolution, so you can see even small damage that is invisible to the naked eye.

If you have any questions, please feel free to contact us.

Some Cartier watches are repaired (complete service and parts replacement) by the manufacturer.

Products that are marked as "Completely serviced by Cartier" on the product page on the website have been repaired by Cartier.

When you receive the product, you will also be given a Cartier repair invoice (original A4 size paper).

Watches repaired by Cartier are covered by Cartier's repair warranty for 24 months from the date of repair.

After-sales service

Your watch will be valid for one year from the date of purchase.
You will receive a warranty for repairs due to natural failure.


Please see here for warranty details.

Warranty

To ensure that you can enjoy your purchased watch for a long time, we offer the following after-sales services.

・Overhaul at special price

・Replacement of leather Strap

・Re-plating of Vermeil products (Cartier)

・Case and bracelet polishing


See also here for repair information.
REPAIR

Watches purchased at our store come with the following after-sales service free of charge for life:

·Battery replacement

・Magnetic removal

・Bracelet cleaning