Repair FAQ

Yes. We offer a 6-month warranty against unintentional mechanical failure after delivery of the watch.

Depending on the manufacturer, the repair of an old watch may not be accepted. Separate detailsInquiryPlease.

A. Partial repairs are available for some exterior parts, such as windshield replacement and bracelet repair, however, partial repair of the internal mechanism is not possible.

"Magnetization" refers to the magnetization of a watch's mechanism.

If a watch is exposed to strong magnetism (electrical appliances, computers, magnets, etc) for a long period of time, it can cause the mechanism to become magnetised, resulting in large time deviations and stoppages.

Our store offers free demagnetization of the watch. 

A.The warranty card given with your watch describes how to deal with discoloration of the watch after purchase. If you have any questions, please contact us using the Contact Us form.

Many old watches are not waterproof, so please be careful with water and humidity, and keep your watch away from shocks such as bumping or dropping, as well as magnetism from cell phones, computers, and magnets when storing it. We are committed to providing a reliable after-sales service for our vintage watches. Please feel free to contact us if you have any questions or concerns about your purchase.

We do not sell genuine belts so please contact the manufacturer directly.

 Yes, we offer a free bracelet cleaning service for all watches purchased in our store. If you are concerned about grime, we can clean your bracelet in person or deliver (in the case of delivery, the customer is responsible for the round-trip shipping costs). 

Some Cartier products are repaired by the manufacturer in order to sell them in the best condition possible. If a watch is listed as "Completely serviced by Cartier" on the product page, mechanical parts of the watch have been partially replaced with new ones by the manufacturer.