1. Overhaul
・What is an overhaul?
Overhaul referring to the “Disassembly Inspection Cleaning '' is a type of maintenance process on disassembling the entire movement of the watch, inspecting, cleaning and washing parts, repairing, lubricating, adjusting, and reassembling.
・Acceptance of overhauls
Overhauls can be performed in-store or by delivery.
If you wish to have your watch overhauled in -store, make a reservation for a visit to our store from the "Reservation Page" on our page.
If you wish to have your watch overhauled by shipping, please contact us using the form below.
When shipping your watch, please pack it securely using cushioning material to prevent damage to the watch. Shipping method should be a shipping service with warranty and tracking. (Yu-pack, Yamato Transport's delivery, etc.)
*Please do not send your watch by Yamato Transport's delivery Compact or Japan Post's Letter Pack.
*The shipping fee will be paid by the customer.
We will inform you of the details by email as soon as we receive the watch. Payment can be done by credit card, bank transfer, or cash on delivery.
〒819-0002
Takagi Bldg. 2F, 4-22-5, Meinohama, Nishi-ku, Fukuoka City, Fukuoka, Japan
tel. 092-834-7474
Regalo Vintage Watch
2. Battery replacement
We will replace the batteries of watches purchased at our store for free.
A battery-powered watch will stop working approximately after 1.5 to 2 years.
To prevent leakage, please request battery replacement as soon as possible after the battery stops.
Battery replacement requests can be made in person or by email.
For delivery
If you wish to have your battery replaced by shipping, please contact us by clicking the CONTACT button below.
Please pack your watch with cushioning material and use a shipping service with warranty and tracking (such as Yu-Pack or Yamato Transport's delivery, etc).
*The customer is responsible for all shipping fees to and from the store. Please note that the return postage will be charged on arrival.
*Do not send the watch by Yamato Transport's delivery Compact, Japan Post's Letter Pack, etc.
We will inform you of the details by email as soon as we receive the watch.
Shipping address
Postal Code 819-0002
Takagi Bldg. 2F, 4-22-5, Meinohama, Nishi-ku, Fukuoka City, Fukuoka, Japan
tel. 092-834-7474
Regalo Vintage Watch
3. Belt Replacement
If you are planning to use your watch on a daily basis, we recommend replacing the leather belt every six months to a year as it is a consumable item.
The only cost required for belt replacement is the cost of the leather belt.
We can replace the leather belt either in-store or by delivery.
If you wish to have your belt replaced in-store, please click here to make a reservation for your visit to our store.
If you would like us to replace your belt by delivery, please click the CONTACT button below with:
-The model name of your watch
-Lug width (optional)
-the model name and colour of the belt you would like
Please pack your watch with cushioning material and use a shipping service with warranty and tracking. (Yu-pack, Yamato Transport's delivery, etc.)
*Do not send watches by Yamato Transport's delivery Compact or Japan Post's LetterPack.
We will inform you of the details by email as soon as we receive the watch. Payment can be done by credit card, bank transfer, or cash on delivery (COD).
Shipping address
〒819-0002
Takagi Biru. 2F, 4-22-5, Meinohama, Nishi-ku, Fukuoka City, Fukuoka, Japan
tel. 092-834-7474
Regalo Vintage Watch
4. Case Polishing and Replating
We offer polishing and replating of your watch case, such as the Cartier Must series.
Here are the prices and delivery terms.
| Case polishing | price | deadline |
| Combined with overhaul |
￥11,000 | About one month |
| Case polishing only | ￥16,500 | About 2 weeks |
| Re -plating(Vermille processing) | ￥33,000 | About 2 and a half months ~ |
*Prices include tax.
*If other work is performed at the same time, the duration of the work will be added to the above delivery time.
About replating process
Replating is a step of " exterior cleaning " → " plating removal " → " case polishing " → " re-plating".
*We do not offer repair only for replating.
Please apply for the repair as a set with overhaul.
We can repair your watch in-store or by delivery.
We do not perform repairs only for replating and it must always be done in combination with an overhaul.
Please contact the store for more details.
Before
After (re -plated)
We can repair your watch in-store or by delivery.
We do not perform repairs only for replating and it must always be done in combination with an overhaul.
Please contact the store for more details.
5. Questions for Repair
Q.Is there a warranty after overhaul?
A. Yes. We offer a 6-month warranty against unintentional mechanical failure after delivery of the watch.
Q.Can I send the watch I purchased to the manufacturer for repair?
A. Yes, however, some manufacturers do not accept repairs on old watches.
Q.Can you do partial repairs?
A. Partial repairs are available for some exterior parts, such as windshield replacement and bracelet repair, however, partial repair of the internal mechanism is not possible.
Q. What is " Magnetization"?
A. "Magnetization" refers to the magnetization of a watch's mechanism.
If a watch is exposed to strong magnetism (electrical appliances, computers, magnets, etc) for a long period of time, it can cause the mechanism to become magnetised, resulting in large time deviations and stoppages.
Our store offers free demagnetization of the watch.
Q.The case of my watch has changed color.
A.The warranty card given with your watch describes how to deal with discoloration of the watch after purchase. If you have any questions, please contact us using the Contact Us form.
Q.I am worried about handling an old watch.
A. Many old watches are not waterproof, so please be careful with water and humidity, and keep your watch away from shocks such as bumping or dropping, as well as magnetism from cell phones, computers, and magnets when storing it. We are committed to providing a reliable after-sales service for our vintage watches. Please feel free to contact us if you have any questions or concerns about your purchase.
Q.Do you have genuine belts?
A. We do not sell genuine belts so please contact the manufacturer directly.
Q. Can you clean the bracelet?
A. Yes, we offer a free bracelet cleaning service for all watches purchased in our store. If you are concerned about grime, we can clean your bracelet in person or deliver (in the case of delivery, the customer is responsible for the round-trip shipping costs).
Q.What is a complete serviced Cartier product?
A. Some Cartier products are repaired by the manufacturer in order to sell them in the best condition possible. If a watch is listed as "Completely serviced by Cartier" on the product page, mechanical parts of the watch have been partially replaced with new ones by the manufacturer.
6. Repair of watches purchased at other stores
We accept repairs of watches purchased at other stores.
Here is the price list for repair.
【Overhaul】
Battery type: 16,500 yen-
Mechanical type: 27,500yen-
Chronograph: from 44,000 yen-
*Parts may be charged separately.
*Special labor charges may be required depending on the brand and model.
*Please feel free to contact us if you have any questions.
【Case polish】
Combined with overhaul: 11,000 yen-
Only finishing: 16,500 yen and up
Re-plating: 33,000 yen-
We do not accept repairs only for re-plating, so please apply for it in combination with an overhaul.
【Battery replacement】
Analog battery replacement 1,100 yen-
【Belt replacement】
Belt replacement only: 5,500 yen-
Cautions for repairing watches purchased at other stores
*We do not accept requests for estimates only.
*We will give you an approximate price at the time of acceptance, so please do not cancel your order.
*We do not offer partial repair services, so please apply for a watch repair in combination with an overhaul.
Repair of watches purchased at other stores
We accept repairs in-store or by delivery.
If you wish to have your watch repaired in-store, please click here to make an appointment.
If you wish to have your watch repaired by delivery, please contact us first by filling out the inquiry form.
Please use cushioning material when shipping your watch, and use a shipping service with warranty and tracking.
(Yu-pack, Yamato Transport's delivery, etc.)
*Please do not send watches by Yamato Transport's delivery Compact or Japan Post's LetterPack.
*The customer is responsible for all shipping fees.
Shipping address
〒819-0002
Takagi Biru. 2F, 4-22-5, Meinohama, Nishi-ku, Fukuoka City, Fukuoka, Japan
℡ 092-834-7474
Regalo Vintage Watch