Regalo vintage watch stock and sell watches that are only in great condition. Since we deal with watches that have been manufactured for more than 30 years, we check the small to large parts before performing maintenance.
Product Philosophy
1. Our Sourcing Philosophy
Our criteria for vintage watches are as follows:
- We only deal with watches that have all their original parts.
- The watches must be repairable indefinitely.
While design and condition are important, we believe what happens after the sale is crucial.
To ensure the watch's value is preserved even after it's in the customer's hands, we only sell watches that can be repaired with genuine parts at our store.
And finally, what we value most is:
"Sourcing watches that evoke a sense of charm that stirs the heart."
These are our commitments.
2. Pre-sales Activities
We completely disassemble all watches we procure and meticulously check their condition.
Afterward, a dedicated watchmaker overhauls every watch, and if any parts need to be replaced, we use genuine parts for the repair.
The cases are polished or re-plated only if necessary, taking into account their condition at the time of procurement.
After the overhaul, we test the watch's operation for several days, then attach a leather strap that matches its aesthetic before offering it for sale.
In this way, the vintage watches we sell maintain the beautiful design unique to vintage pieces and the original beauty they had when first sold, thanks to the remarkable skills of modern craftsmen.
3. Product condition
While we specialize in vintage watches that are in excellent condition, some items may show damage due to age-related deterioration.
Each product page on our website clearly states the condition and includes corresponding photographs.
The high-resolution product photos allow you to see even minor damage that might not be visible to the naked eye.
We provide both studio-shot and natural-light photographs for each item.
4. Regarding manufacturer-repaired items
For products described as "Complete Service by Cartier" on their product detail page,
this means that the product has been repaired by Cartier, and a Cartier repair invoice (original A4 document) is included.
The repairs include a complete service (overhaul) and parts replacement.
A repair warranty is available at Cartier boutiques worldwide for 24 months from the date indicated on the repair invoice.
For more details on the repairs, please check each product's detail page.
After-sales service
1. Warranty Information for Your Watch
The watch you purchased is guaranteed for one year from the date of purchase
for repairs due to natural defects.
The warranty covers internal mechanical failures under normal use.
(External factors such as impact or water submersion, and exterior parts, are not covered by the warranty.)
Please note that the customer is responsible for the round-trip shipping costs for repairs.
Please refer to here for warranty details.
2. Watch repair
To ensure your watch provides lasting enjoyment, we offer the following after-sales services:
・Overhaul at a special price
・Leather strap replacement
・Re-plating of vermeil products
・Polishing of cases and bracelets
Please also see here for repairs.
REPAIR
3. Lifetime free service
Watches purchased from our store are eligible for the following after-sales services, free of charge for life:
・Battery replacement
・Demagnetization
・Bracelet cleaning
For more details, please refer to this page.