Payment at our showroom

• Cash
• Credit cards (installment and bonus payment options are available only for cards issued in Japan)
• UnionPay cards

Payment for online orders within Japan

• Bank transfer
• Credit cards (installment and bonus payment options are available only for cards issued in Japan)
• PayPal
• JACCS shopping loan
• Sagawa Express cash on delivery (payment by cash or credit card upon receipt)

If paying by bank transfer, please make the transfer within 2 days of confirming your order. (Excluding Saturdays, Sundays, and holidays)

Due to the nature of vintage products, we do not take reservations, but if you purchase in-store, you can reserve items from the day before your visit.

Visits to our showroom are by appointment only.

If you would like to make a reservation, please click here .
*We do not accept reservations over the phone.

Monday-Saturday 11:00-17:00
Closed on Thursdays, Sundays, and other irregular holidays

Please see New for the latest regular holidays.

For directions to our showroom, please see our Access page.

At our store, we overhaul all of the watches we sell, regardless of whether they are mechanical or battery-powered.
If parts need to be replaced during an overhaul, we use original parts whenever possible.

At our store, some Cartier products are repaired by the manufacturer because we want to sell them in the best possible condition.
For watches that are listed as "completely serviced by Cartier" on the product page, the manufacturer has replaced the machine with a new one.
For a period of 24 months from the date written on the repair invoice, you can receive a repair guarantee against natural breakdowns at Cartier boutiques.
Other exterior parts may also be replaced with new ones, so please see the product details page.

At our store, we want to deliver watches to our customers in the cleanest possible condition, so we polish watch cases and bracelets to new finishes to make small scratches less noticeable, and re-plate watches such as Cartier's must-have series. There are some products available.
Applicable products are listed as "newly finished" or "re-plated" in the details column.

For customers who purchase it as a gift, regardless of whether it is purchased in-store or by mail order,
We provide shopping bags for delivery and simple gift wrapping.
Please feel free to let us know if you have any requests.

After completing your order, it will be shipped by Sagawa Express within 2 days. (Excluding our regular holidays)

Domestic shipping charges are free when purchasing products.

If you would like to specify a delivery date and time, please write it in the notes section when purchasing the product.
You can specify the time in the morning, 12:00-14:00, 14:00-16:00, 16:00-18:00, 18:00-20:00, 20:00-21:00.

If you change the leather belt when purchasing the product, if the leather belt is not in stock at the store, it will be ordered from the manufacturer.
We will notify you of the delivery date in the order confirmation email.

We will ship by EMS.

Shipping charges will be displayed when you enter your shipping address on the order page.

Please see this page for more details.

Available in-store or by delivery.
Please check the Repair page for details.

We will provide an approximate cost when we accept your watch for repair.

Overhaul work is undertaken on the understanding that the repair will proceed, so we ask that you refrain from cancelling the repair on the basis of cost.

Replacement parts are charged at their actual cost in addition to the basic service fee. Our watchmaker determines which parts need to be replaced to ensure the watch can continue to be used.

After we deliver the repaired watch, we provide a 6-month warranty against natural mechanical breakdowns.

Some exterior parts can be partially repaired, such as replacing the windshield or repairing the bracelet.
Partial repairs of internal machinery are not possible.

Your watch is covered by a one-year warranty against faults arising under normal use, starting from the date of purchase. Repair services remain available after the warranty expires, including repairs not covered by the warranty.

Watches that have undergone Cartier Complete Service are covered by Cartier’s two-year warranty from the date shown on the service documentation.

For details of our warranty coverage, please see our Warranty Certificate (Japanese).

We do not accept returns or exchanges due to customer preference, or cancellations after an order has been placed, whether the purchase is made at our showroom or online.

Please note that online purchases are not subject to the cooling-off system applicable to door-to-door sales in Japan.

We only accept returns or exchanges if the item delivered is different from the item ordered.

If there is an initial defect with the product, we will repair it under warranty.