We provide a 1-year warranty for natural failures of internal machinery from the date of purchase.

To reduce paper waste, we do not include delivery notes or receipts with shipments.

Please contact us if you require them separately.

Domestic shipping: Free (excluding cash on delivery)
Shipping company: Sagawa Express

*If you wish to use a different shipping company, we will provide a separate estimate.
*Deliveries are made in person.

Cancellations, returns, and exchanges are not accepted for customer reasons.

If the delivered product differs from your order, please contact us within 2 days of arrival.

Japan Post Bank, Branch 518
Ordinary Deposit Account No. 5125414
Account Symbol No. 15130-51254141
Account Name: G.K. GIORNO

・Please transfer the total amount to the above account after placing your order.
・The deadline for payment is within 2 days from the order date.
・Please bear the bank transfer fees.
・We will proceed with shipping the product after confirming your payment.
*Please note that Thursdays and Sundays are regular holidays, so payment confirmation and shipping will be processed on the next business day.

・After you place your order, we will send you an email with the total amount due for cash on delivery.
・Please reply to the email with your preferred payment method (cash, credit card, or debit card) upon product arrival.
・In addition to the product price, shipping and cash on delivery fees will apply.
・Please pay the total cash on delivery amount to the 담당 Sagawa Express delivery driver.
・Time-slot preferences: Morning / 12:00-14:00 / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00
*Time-slot preferences may not be available in some areas.

・This payment method utilizes "WeBBy" provided by Jaccs Co., Ltd. It is an online-only shopping credit service. ・To use this service, please select "Jaccs WeBBy" in the payment method field. You will receive an email for your WeBBy application along with a reply from our representative. ・Access the Jaccs website via the URL provided and complete the credit application procedure. Once the credit screening is complete and we receive notification of contract completion, we will ship your product. Terms of Use ・Minimum amount: 30,000 yen or more ・Number of payments: 3 to 60 installments ・Skip payment: Payments can be deferred for up to 6 months ・Interest and fees: Varies depending on the number of installments and the payment start month ・Direct debit date: 27th of every month Installment fees: 3 installments 1.20% / 6 installments 2.40% / 10 installments 4.00% / 12 installments 4.80% / 15 installments 6.00% / 18 installments 7.20% / 20 installments 8.00% / 24 installments 9.60% / 30 installments 12.00% / 36 installments 14.40% / 42 installments 16.80% / 48 installments 19.20% / 54 installments 21.60% / 60 installments 24.00% Skip payment fees: 1 month 0.60% / 2 months 1.20% / 3 months 1.80% / 4 months 2.40% / 5 months 3.00% / 6 months 3.60% *The above fees will be added to the regular fees and charged.

・You can use cards registered with the 3D Secure authentication service provided by VISA, Mastercard, JCB, and AMEX.
*Cards not registered with the "3D Secure authentication service" cannot be used. Please check in advance.

・If you wish to pay in installments or with a bonus payment, please select "Credit Card (Installment Payment Only)" on the payment screen. After your order is confirmed, Softbank Payment will send an online payment email to your email address or an SMS to your mobile phone number.

*Gmail cannot be used due to email security.
*When using SMS, please adjust your mobile phone's reception settings.

The number of installments and eligibility for bonus payments vary depending on your credit card contract. Please contact each credit card company for details.