Watch Buyback

We offer a buyback service for watches originally purchased from REGALO vintage watch.

This service is available only to customers residing in Japan. We do not accept buyback requests from overseas.

If you would like to sell your watch back to us, please complete and submit the buyback request form below.

Buybacks are generally handled by domestic shipping within Japan. We also accept buybacks in person at our showroom. If you prefer to visit us, please contact us in advance.

Buyback Conditions

  1. The watch must have been purchased directly from REGALO vintage watch, either at one of our physical stores or through our online store.
    (This includes purchases made at our former stores in Hiroshima and Fukuoka before our relocation to Tokyo.)
  2. The buyback request must be submitted by the original purchaser.
  3. If the watch was purchased using a credit card or installment financing, all payments must have been completed in full.

The process for payment

  1. Please complete the buyback request form below and upload photos of the front and back of the watch, along with any accessories such as the warranty card and box.
  2. Our staff will review the information provided and send you a preliminary buyback estimate by email.
  3. Please carefully pack the watch and send it to us using a shipping service with payment on delivery (cash on delivery for shipping charges).
  4. Once we receive and inspect the watch, we will inform you of the final buyback price.
  5. After you confirm your acceptance of the final price by email, we will transfer the agreed amount to your designated bank account.

Please note that the final buyback price may be lower than the initial estimate if any of the following issues are identified during our inspection:

  • Damage or defects that were not visible in the submitted photos.
  • The watch is not functioning properly.
  • Battery leakage or other issues affecting the condition of the watch.

If the final buyback price is lower than the initial estimate, you may cancel the buyback request. Please feel free to let us know if you wish to cancel.

Please note: Our buyback service is available only to customers residing in Japan. The application form is currently available in Japanese only. If you need assistance completing the form, please contact us before submitting your request.