アフターサービスは儲けるためではなく。

After-sales service is not about making profits.

Regular maintenance of a Grand Seiko 2nd that was requested the other day.

This time, when I was winding it by hand, it started spinning freely.

The mainspring was replaced along with the overhaul.

This customer has been a loyal customer since we had a store in Hiroshima.

We met just before he moved from Hiroshima.

At that time, the client was also being transferred to Tokyo, so it would be the first time in about seven years.

I was relieved to see that he still looked healthy.

This time, we had already decided how to do the work just by listening to the explanation.

The price and delivery date were stated in advance.

Seiko vintage watches do not show significant wear with normal use.

Most watches can be repaired by replacing consumable parts such as the mainspring.

That is the beauty and greatness of Seiko products.

Sometimes the gears can wear out, so I get a little anxious when that happens (laughs).

Since this watch was purchased at our store, overhauling it will cost extra.

Normally, it would be better to receive a full refund for regular maintenance, but

Since you have chosen our store and made a purchase, I won't go into details.

Regular maintenance is to maintain the work of craftsmen,

We do this to achieve both benefits for our customers,

You only pay for the costs incurred.

Since we don't charge any fees,

We want you to treasure your purchased watch for years to come.

We want to make it easy for you to request maintenance.

This time

Overhaul ¥16,500

Spring replacement ¥7,700

Total: 24,200 yen including shipping

We negotiate with our craftsmen to overhaul Grand Seiko watches for this price.

The craftsmen complain about it, but I don't care because it's for the customers (laughs).

However, it is thanks to the craftsmen's spirit that they are able to repair things at such a low price.

I am so grateful to both the customers and the staff.

This has also been delivered to the customer safely.

Now you can use it forever!