自分が「納得」することが第一。

The first thing is to be satisfied with yourself.

Repairing the clasp of the old interchanger I received last month.




Originally, the claw at the connection part of the clasp and bracelet was broken,
The pin was missing.
This time, we added metal lining and pins to the nails,
We have maintained the watch so that it can be used again.

The customer had approached several shops for repairs, but had been turned down by all of them and had given up.
It would be fine if it was just a pin coming out,
Repairs for broken nails will be refused in most cases.
The reason is that there is no technology.

Metal plating requires knowledge as well as technique.
If you place the metal at the wrong temperature, not only will it not be possible to fix it, but
Doing so may damage the original parts.
Therefore, I would ask a craftsman who specializes in metal processing to do it.

When I talked to the craftsman, he said, ``I can afford it!''
The buckle has been fixed so that it can be closed properly!

This kind of work is a relatively easy repair for us, but
Generally, repairs are either impossible or extremely expensive.
So I may have no choice but to give up,
I am glad that I was able to consult with the customer in a timely manner.

However, before we do the work that the customer is “satisfied” with,
There is no point unless we are the most convinced.

Even if you do some temporary or appropriate work, the customer may not understand,
Even if something happens in the future, you may not be able to talk to them or feel comfortable talking about it.
Therefore, if our work is not always at 120%,
I am not satisfied with my work and cannot explain it to the other person.
For better or worse, there are only people around me who think like that.
Maybe my environment is better.

First of all, we will be able to deliver the product to the customer and make sure that they are satisfied.
I wish I could arrive early.