Repair FAQ
We will provide you with an estimated cost when we accept your repair request.
Watch overhauls are performed with the assumption that repairs will be carried out, so please refrain from canceling while the repair is in progress.
In addition to the basic fee, the cost of parts will be the actual cost only, and part replacement will be at the discretion of the craftsman if it is necessary for continued use.
The warranty against natural failure of the machine after overhaul is 6 months.
Some manufacturers may not accept repairs on older watches.
Please contact us for details.
Partial repairs are possible on exterior parts such as replacing the crystal or repairing the bracelet.
Partial repairs to the internal machinery are not possible.
"Magneticization" refers to the mechanism of a watch becoming magnetized.
If you bring your watch close to a strong magnetic source (electrical appliances, PCs, magnets, etc.), the mechanism will become magnetized, causing the time to become significantly out of sync or stop.
We offer free demagnetization of watches purchased from our store.
If your watch becomes discolored after purchase, the warranty card provided with the watch will contain instructions on how to deal with the issue.
If you have any questions, please contact us using the inquiry form.
We do not sell genuine belts, so please contact the manufacturer directly.
We offer a complimentary bracelet cleaning service for all purchased watches.
If you are concerned about dirt, we can clean your bracelet for you by coming to our store or by sending it to us.
Repair reception (in-store)
If you wish to receive your order in store, please make a reservation.
Repair reception (delivery)
If you would like to have your product repaired by mail,
Please contact us using the inquiry form below.
After confirming the repair details from the customer,
A representative will reply to you by email.
Please check the reply email from our store.
Please ship the watch to the address below.
Delivery address for repaired items
〒135-0064
2-7-4 Aomi, Koto-ku, Tokyo the SOHO 622
REGALO vintage watch
TEL:03-4363-5749
[Points to note when shipping]
When packing your watch, please use cushioning material and pack it securely to prevent damage to the watch.
When shipping, please make sure to use a shipping method with tracking number and insurance.
(We will not be held responsible for any damage or loss that occurs during delivery.)
*Customers are responsible for round-trip shipping costs.
Repair costs can be paid for by credit card, bank transfer, or cash on delivery.
CONTACT
※Please write the name of the watch you wish to repair in the inquiry details field.
Please provide as much detail as possible about the brand and model name and repair details.