Cartier Mini Vendome 18K Yellow Gold with Original 18K Yellow Gold Buckle, Cartier Complete Service Performed

・About overhaul

At our store, we overhaul all of the watches we sell, regardless of whether they are mechanical or battery-powered.
If parts need to be replaced during an overhaul, we use original parts whenever possible.

・About products that have been completely serviced by Cartier

At our store, some Cartier products are repaired by the manufacturer because we want to sell them in the best condition possible.
For watches that are listed as "completely serviced by Cartier" on the product page, the manufacturer has replaced the machine with a new one.
For a period of 24 months from the date written on the repair invoice, you can receive a repair guarantee against natural breakdowns at Cartier boutiques.
Other exterior parts may also be replaced with new ones, so please see the product details page.

・About new finish and re-plating

At our store, we want to deliver watches to our customers in the cleanest possible condition, so we polish watch cases and bracelets to new finishes to make small scratches less noticeable, and re-plate watches such as Cartier's must-have series. There are some products available.
Applicable products are listed as "newly finished" or "re-plated (coated)" in the details column.

The watch you purchase is warranted against natural breakdowns for one year from the date of purchase. Even after the warranty period ends, we will provide repairs regardless of whether or not it is under warranty, so please use it with confidence.
*Watches that have received Cartier's complete service are covered by Cartier's warranty for two years from the date of the repair statement.

Q. Can I pay by credit card in installments or with a bonus payment?

At the store, you can pay by credit card in installments or with a bonus payment.
For online shopping, please select "Credit Card (Installment Payment Only)" on the payment screen.
After your order is confirmed, SoftBank Payment will send an online payment email to your email address or SMS to your mobile phone number.

Q. Can I reserve items?

Reservations are possible starting the day before your visit.
Please make a reservation via the reservation form.

Generally, items cannot be reserved for online shopping.

Please note that for both in-store and online shopping, items can be reserved for up to one month by paying a deposit of 10% of the product price (including tax).
(Please be aware that the deposit cannot be refunded if the purchase is canceled.)

Q. What payment methods are available?

At the store, you can use:
・Cash
・Various credit cards

For online shopping, you can use:
・Various credit cards
・PAYPAL
・Bank transfer
・Cash on delivery (Sagawa Express)
・JACCS Shopping Loan

For more details, please click here.

Q. Can I return or exchange products?

For both in-store sales and online shopping, returns, exchanges, or cancellations after an order due to customer convenience are not possible.

Additionally, our mail-order sales are not subject to the cooling-off system for door-to-door sales.