About Strap replacement
About Strap replacement
If you are planning to use your watch on a daily basis, we recommend replacing the leather belt every six months to a year as it is a consumable item.
The only cost required for belt replacement is the cost of the leather belt.
We can replace the leather belt either in-store or by delivery.
If you wish to have your belt replaced in-store, please click here to make a reservation for your visit to our store.
Repair reception (in-store)
If you wish to receive your order in store, please make a reservation.
Repair reception (delivery)
If you would like to have your product repaired by mail, please contact us using the inquiry form below.
After confirming the repair details provided by the customer, we will reply by email.
Please check your reply email from our store and ship your watch to the address below.
Delivery address for repaired items: 135-0064
Tokyo, Koto-ku, Aomi 2-7-4 the SOHO 622
REGALO vintage watch
TEL:03-4363-5749
[Points to note when shipping]
When shipping your watch, please use cushioning material to pack it in a way that will prevent it from being damaged.
Please use a shipping method with insurance and tracking. (We are not responsible for any accidents such as loss during shipping.)
※Shipping will be borne by the customer.
Repair costs can be paid for by credit card, bank transfer or cash on delivery.
CONTACT
*Please state the model name of your watch and the model/color of the strap you would like to replace in the inquiry field.